Terms of Service

1. General Terms

superrolex.io operates an online store offering independent replica and
aftermarket watches, accessories, and related products.

By accessing or using this website, you confirm that you are legally able
to enter into a binding agreement and that you will not use the website,
its products, or its services for any unlawful, fraudulent, or
unauthorized purpose.

You are responsible for ensuring that the purchase, ownership, possession,
and import of any product ordered from our website complies with the laws
and regulations applicable in your country or region.

2. Product Information

Products offered through superrolex.io are independent replica or
aftermarket products. They are not manufactured, authorized, sponsored,
approved, or endorsed by Rolex SA or any other original trademark owner
or manufacturer.

Brand names, model names, references, and trademarks may be used for
descriptive and identification purposes only.

We make reasonable efforts to provide accurate product descriptions,
photographs, specifications, dimensions, movement information, materials,
and factory details.

Minor variations may occur between production batches, including
differences in dial tone, movement decoration, bracelet finishing,
packaging, accessories, or other small production details.

Product images may appear slightly different depending on lighting,
photography, screen settings, production updates, or manufacturing
batches.

We reserve the right to correct product information, pricing errors,
availability information, or typographical mistakes at any time.

3. Orders and Payments

All prices are displayed in USD unless another currency is expressly
confirmed during checkout.

Where a currency converter is available, converted prices may be provided
for reference only. The final currency and amount payable will be shown
during checkout or by the applicable payment provider.

The payment methods available for an order are the payment methods shown
on the checkout page. Payment availability may vary according to country,
currency, order value, risk review, and payment-provider requirements.

Orders are processed only after payment has been successfully authorized
or received.

To protect customers and reduce unauthorized transactions, we may request
additional information to verify:

• Billing details;
• Delivery information;
• Payment authorization;
• Customer identity;
• Order ownership or transaction legitimacy.

We reserve the right to hold, refuse, or cancel an order where we
reasonably suspect fraud, unauthorized payment, inaccurate information,
pricing errors, product unavailability, address problems, payment risk,
or a violation of these Terms.

If we cancel an order after payment has been received, an appropriate
refund will normally be issued to the original payment method.

Customers should not send payment to any bank account, digital wallet,
cryptocurrency address, or third-party account that has not been
confirmed through the website checkout or through an official
superrolex.io support communication.

4. Order Processing and Quality Inspection

Most standard orders require approximately
3–7 business days for sourcing, order verification,
quality inspection, and packaging before dispatch.

Depending on the model and available functions, our pre-shipment
inspection may include basic checks of:

• Movement operation;
• Time and date adjustment;
• Crown operation;
• Chronograph or GMT functions where applicable;
• Dial, bezel, and hand alignment;
• Bracelet and clasp operation;
• Visible case, crystal, and external condition;
• Confirmation that the selected model matches the order.

Processing times may be extended during holidays, periods of high order
volume, supplier delays, payment reviews, or when a particular model must
be sourced from a specialist supplier.

Customized, engraved, specially plated, altered, or made-to-order
products may require approximately 4–6 weeks before
completion and delivery.

5. Shipping and Delivery

After an order has been processed and dispatched, standard delivery
normally takes approximately 7–15 business days,
depending on the destination, courier network, customs procedures, and
local delivery conditions.

The estimated total delivery time for most standard orders is therefore
approximately 10–22 business days from the order date.

Delivery estimates are provided in good faith but are not guaranteed
arrival dates.

Delivery may be affected by:

• Customs inspections or import procedures;
• Public holidays;
• Severe weather;
• Courier congestion;
• Incomplete or inaccurate addresses;
• Remote delivery locations;
• Local postal delays;
• Events outside our reasonable control.

A tracking number will normally be provided after dispatch. Some
international tracking systems may require approximately
2–5 business days before the first movement or scan
becomes visible.

Customers are responsible for providing a complete and accurate delivery
address, recipient name, email address, and telephone number.

Address changes must be requested as soon as possible. We cannot
guarantee that an address can be changed after sourcing, inspection,
packaging, or shipment preparation has begun.

Full delivery terms are provided in our
Shipping, Returns and Refund Policy.

6. Customs, Duties and Import Requirements

International customers are responsible for understanding the laws,
import requirements, restrictions, and customs procedures that apply in
their destination country.

Unless taxes or duties are expressly shown as included during checkout,
customs duties, import taxes, brokerage charges, handling fees, and other
local charges remain the responsibility of the recipient.

superrolex.io cannot guarantee customs clearance and cannot provide legal
advice regarding local import laws or intellectual-property regulations.

Where a shipment is delayed, held, returned, refused, or restricted by
customs authorities, the available resolution will depend on the
circumstances, courier records, applicable laws, product condition, and
whether additional shipping or customs costs have been incurred.

7. Returns and Refunds

Customers may request a standard return within
14 calendar days of confirmed delivery.

To qualify for a standard return, the product must:

• Remain unworn, unused, and unaltered;
• Be in its original condition;
• Include the original accessories and packaging where supplied;
• Retain protective films where applicable;
• Show no scratches, resizing, engraving, alteration, or regular wear;
• Not have been opened, repaired, or modified by a third party;
• Be returned according to the instructions provided by our support team.

All returns require prior authorization. Customers must contact us before
sending a product back, arranging a local repair, or shipping the product
to any address.

Products returned without authorization may be refused or returned to
the sender.

For an approved change-of-mind return, the customer is normally
responsible for return shipping costs.

Customized, engraved, plated, resized, altered, or made-to-order products
cannot normally be returned for a change of mind.

Incorrect products, visible transit damage, or suspected factory defects
should be reported within
30 calendar days of confirmed delivery.

We may request photographs, video, packaging images, the order number, and
a detailed description of the issue before approving a return or other
resolution.

After an approved return is received and inspected, the refund is normally
submitted within 5–10 business days.

Banks, card issuers, and payment providers may require additional time
before the refunded amount appears in the customer’s account.

A refund may be reduced or refused where a returned product shows wear,
damage, missing parts, bracelet adjustment, alteration, unauthorized
repair, or a condition inconsistent with the approved return request.

Complete return conditions are provided in our
Shipping, Returns and Refund Policy.

8. Limited Warranty

Watches include 30-day initial product protection and a
12-month limited movement warranty, beginning on the
confirmed delivery date.

The limited warranty applies to verified manufacturing defects affecting
the movement and related mechanical functions under normal use.

Covered issues may include verified manufacturing defects affecting:

• The automatic or mechanical movement;
• The winding mechanism;
• The crown and setting mechanism;
• The date-changing mechanism;
• The GMT or chronograph function where included;
• Other internal mechanical functions expressly described for the product.

Warranty service will normally be provided through technical guidance,
repair, component replacement, or replacement of the product where repair
is not commercially practical.

The limited warranty does not cover:

• Accidental impact, dropping, crushing, or misuse;
• Water or moisture damage;
• Swimming, showering, diving, sauna use, or hot-water exposure;
• Scratches, dents, broken crystals, or cosmetic damage;
• Normal wear to straps, bracelets, clasps, plating, or coatings;
• Magnetic damage or exposure to extreme temperatures;
• Incorrect operation of the crown, date, GMT, or chronograph functions;
• Overwinding or improper handling;
• Unauthorized repair, opening, servicing, or modification;
• Loss, theft, or damage occurring after delivery;
• Minor timekeeping variation normal for a mechanical movement.

Unless a specific tested water-resistance rating is expressly confirmed
in writing for the individual watch, the product should be treated as
splash-resistant only.

Complete warranty conditions are provided in our
Quality Guarantee and Limited Warranty.

9. Prohibited Use

You may not use this website or its products:

• For any unlawful or fraudulent activity;
• To provide false identity, payment, or delivery information;
• To interfere with the operation or security of the website;
• To introduce malware, harmful code, or automated attacks;
• To scrape, copy, or reproduce website content without permission;
• To impersonate another person or organization;
• To submit unauthorized payment disputes or fraudulent claims;
• To violate the rights of superrolex.io or any third party.

We reserve the right to restrict access, cancel orders, refuse service,
or take other appropriate action where prohibited or fraudulent activity
is reasonably suspected.

10. Intellectual Property

Unless otherwise stated, the original website content created by
superrolex.io, including written text, page layouts, design elements,
graphics, product descriptions, guides, and original photographs, is
owned by or licensed to superrolex.io.

Website content may not be copied, reproduced, republished, distributed,
modified, sold, or commercially exploited without prior written
permission.

Third-party brand names, model names, logos, references, and trademarks
remain the property of their respective owners.

Their appearance on this website does not imply sponsorship,
authorization, partnership, or endorsement.

11. Limitation of Liability

To the extent permitted by applicable law, superrolex.io will not be
liable for indirect, incidental, special, consequential, or punitive
damages arising from the use of the website, products, delivery services,
or third-party payment services.

We are not responsible for losses caused by:

• Incorrect customer information;
• Courier delays or service interruptions;
• Customs procedures or import restrictions;
• Unauthorized third-party repair or alteration;
• Misuse or improper maintenance of a product;
• Events outside our reasonable control;
• Third-party websites, services, payment providers, or carriers.

Nothing in these Terms excludes or limits any liability or consumer right
that cannot legally be excluded or limited under applicable law.

12. Third-Party Services

Our website may rely on third-party services, including payment
processors, analytics providers, hosting companies, couriers, tracking
providers, and communication services.

These third parties may operate under their own terms, privacy policies,
security practices, and service conditions.

We are not responsible for the content, availability, conduct, or
independent policies of third-party websites or services.

13. Privacy and Customer Information

Customer information is collected and used for purposes such as order
processing, payment verification, fraud prevention, customer support,
delivery, legal compliance, and website operation.

Payment information is processed by the payment provider available during
checkout. superrolex.io does not store complete card numbers or card
security codes.

The use of personal information is also governed by our published Privacy
Policy.

14. Updates to These Terms

We may revise these Terms of Service when necessary to reflect changes in
our website, products, payment methods, shipping arrangements, legal
obligations, or business practices.

The latest version will be published on this page together with an updated
revision date.

Continued use of the website after revised Terms have been published
constitutes acceptance of the updated Terms, to the extent permitted by
applicable law.

15. Severability

If any provision of these Terms is found to be invalid, unlawful, or
unenforceable, the remaining provisions will continue to remain in effect.

Any invalid or unenforceable provision will be interpreted as closely as
possible to its intended purpose, to the extent permitted by applicable
law.

16. Contact Information

Questions regarding these Terms of Service, an existing order, delivery,
returns, or warranty support may be sent to:

Email:
[email protected]

When contacting us about an order, please include your order number, the
name and email address used during checkout, and a clear description of
your request.